Return & Refund Policy – Tu'uwata
Effective Date: 05/08/2025
We proudly create custom items made just for you. Because of this:
We will not grant a refund, credit your account, or replace a printed product unless
- The product was misprinted
- The product was damaged (excluding damages during delivery)
- The product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem via email at tuuwata@gmail.com within 15 days of delivery.
We don't grant a refund, credit your account, or replace a printed product solely because:
- It was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- The shipping provider did not complete delivery/the delivery was late.
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.
We typically resolve cases within 48-72 hours.
We proudly create custom items made just for you. Because of this:
We will not grant a refund, credit your account, or replace a printed product unless
- The product was misprinted
- The product was damaged (excluding damages during delivery)
- The product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).
We have the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and a brief explanation of the problem via email at tuuwata@gmail.com within 15 days of delivery.
We don't grant a refund, credit your account, or replace a printed product solely because:
- It was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
- The shipping provider did not complete delivery/the delivery was late.
In such cases, you must place a new order, or the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.
We typically resolve cases within 48-72 hours.